FAQ

Whether you’re a patient, caregiver, healthcare provider, or partner organization, we’re here to make the process simple. Browse the answers below, and don’t hesitate to contact us if you need additional assistance.

Multi-Care’s call center is never outsourced. Our personnel are available 24/7.
Multi-Care’s translation service offers over 200 languages.
Our clients are insurance companies providing coverage for workers compensation and PIP (auto), larger self insuring organizations, case management companies and third party administrators.

Multi-Care is a nationwide provider of ancillary services.

Multi-Care will never utilize Uber or Lyft. All of our providers are fully vetted and insured. Every provider in our extensive network is subject to a full credentialing process.
We track and follow a claimant from pick up to drop off. From the moment you place your order, from customer service to dispatch, we make sure your clients get where they need to go safely and on time.

Dive deeper about us

Everything you need to know about telemedicine

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Clear answers to common questions

We simplify healthcare jargon and explain everything in plain language.

Designed for new and returning users
Whether you’re a first-timer or a regular user, you’ll find useful info here.
Saves time & builds trust

No need to call or email — get quick answers 24/7.

Reduced ER visits by 40%
Many minor cases that once clogged emergency rooms are now resolved efficiently through teleconsultations.
Have Questions?

Frequently asked questions

If you can’t find what you’re looking for, our support team is always ready to assist you. Your health, our priority—anytime, anywhere.

DocCare is a telemedicine platform that connects patients with certified doctors and healthcare professionals through secure online consultations. We provide virtual medical services, prescriptions, and health monitoring from anywhere in the world.

Simply sign up, choose a doctor, and schedule a video, voice, or chat consultation. Our platform allows you to discuss symptoms, receive diagnoses, get prescriptions, and seek medical advice from the comfort of your home.

Yes, DocCare follows strict privacy and security protocols, including HIPAA compliance, to protect your medical data and personal information.

You can book an appointment with specialists in various medical fields, including dermatology, cardiology, endocrinology, and mental health, through our platform.

You can reach our support team via live chat, email, or phone for any assistance regarding your account, appointments, or technical issues.

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